At Sofa Cheap, your satisfaction is our priority. Below is our detailed Refund and Returns Policy, ensuring compliance with UK regulations and transparency throughout your shopping experience.
1. Your Right to Cancel
In accordance with the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods.
• After cancellation, you have 14 days to return the items to us.
• A full refund, including the original delivery cost, will be processed within 14 days of receiving the returned goods.
2. Conditions for Returns
• Items must be unused, in original packaging, and in sellable condition.
• For hygiene-sensitive products (e.g., mattresses), the packaging must remain unopened.
• Custom-made or personalized items cannot be returned unless faulty or damaged.
3. Faulty or Damaged Goods
• If you receive faulty or damaged products, please contact us within 30 days for a repair, replacement, or refund.
• For manufacturing defects identified within 6 months, you are entitled to repairs or replacements, as required by the Consumer Rights Act 2015.
4. How to Initiate a Return
1. Contact us via [Customer Service Email/Phone] within 14 days to request a return.
2. We will provide detailed instructions and a return label if applicable.
3. Unless the item is faulty or incorrect, you are responsible for return shipping costs.
5. Processing Time
• Refunds will be issued within 14 days of receiving the returned item and will be credited to your original payment method.
• In the case of faulty items, the original delivery cost will also be refunded.
6. Important Notes
• We only deliver within England, Scotland, and Wales. Some remote locations outside England may incur additional delivery fees, which are communicated during checkout.
• Your statutory rights are not affected by this policy. For more information on your consumer rights, please refer to the UK Government’s Consumer Protection Rights.
If you have further questions about our refund or returns process, please reach out to our customer support team at [Customer Service Email/Phone].
