FAQ

• Within London: Orders are typically delivered within 3 business days from the date of dispatch.
• Outside London: For deliveries outside of London, we aim to deliver within 14 business days.
• Please note that delivery times may vary depending on the specific product and its availability. We handle all orders promptly, and if any unforeseen delays occur, we will keep you informed every step of the way.

• You will receive order updates via E-mail or SMS or Whatsapp, ensuring you are informed of your delivery status at all times.
• Tracking details will also be provided once your order is dispatched, so you can monitor the delivery progress easily.

3.Stock Availability:

• As we only sell stocked products, dispatch times are generally quicker. In the rare event that an item goes out of stock after your order is placed, we will notify you immediately with the estimated restock time or provide alternatives.

• We collaborate with trusted courier services to ensure your items are delivered safely and on time.

• If delivery attempts are unsuccessful due to incorrect information or missed delivery slots, you may be contacted to reschedule the delivery, or additional charges may apply for re-delivery.

At Sofa Cheap, we want you to be fully satisfied with your purchase. If for any reason you’re not, please refer to our return policy below:

1. Your Right to Cancel (Consumer Contracts Regulations 2013)

•Under UK law, you have the right to cancel your order within 14 days from the date you receive your goods, without providing a reason.

•Once canceled, you have 14 days to return the items to us. A full refund, including the original delivery cost, will be processed within 14 days of receiving the returned items.

2. Conditions for Returns

•The items must be in their original condition, unused, and in the original packaging.

•For hygiene reasons, certain items (e.g., mattresses) can only be returned if the packaging is unopened.

•Custom or made-to-order products may not be eligible for returns unless they are faulty or damaged upon delivery.

3. Faulty or Damaged Goods

•If you receive faulty or damaged goods, please contact our customer service within 30 days. We will offer a repair, replacement, or full refund, depending on your preference and the situation.

•After the 30-day period, you are still entitled to repairs or replacements within a 6-month period if the issue is related to a manufacturing defect.

4. How to Initiate a Return

•Contact us at [Customer Service Email/Phone] within 14 days of receiving your order to request a return.

•We will provide you with instructions and a return label if applicable.

•You are responsible for the return shipping costs unless the item is faulty or incorrect.

5. Processing Time

•Refunds will be processed within 14 days of receiving the returned item. The refund will be credited to your original payment method.

Important: Your statutory rights are not affected by this policy. For more details on your consumer rights, you can visit the UK Government website on Consumer Rights.

This policy ensures compliance with the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, which protect your right to fair treatment in all purchases made online.

Currently, we only deliver within the following regions:

•England

•Scotland

•Wales

Additional Delivery Charges

•For certain remote areas outside England, including some parts of Scotland and Wales, there may be an additional delivery charge.

•If your delivery address falls under these areas, our team will inform you of the extra cost during the checkout or order confirmation process.

We aim to provide timely and affordable shipping within these regions. If you have any questions about delivery availability or charges, please don’t hesitate to contact our customer service team at  +44 7470 613467

At Sofa Cheap, we currently offer Cash on Delivery (COD) as our only payment method.

How It Works

•You place your order, and we deliver the product to your door.

•Once you’ve seen and approved the product, you can make the payment in cash directly to the delivery person.

This method allows us to build mutual trust with our customers, ensuring that you only pay when you’re fully satisfied with your purchase.

If you have any questions about our payment process, please contact our customer service team

After placing your order, we’ll keep you updated every step of the way.

Order Tracking Process

•Once your order is confirmed, you will receive a link via SMS or WhatsApp.

•Through this link, you will be able to:

•Select a delivery date that suits you.

•Track the progress of your delivery in real time.

•Send a message to the delivery driver if needed for any specific instructions or questions.

This process ensures a smooth and transparent delivery experience. If you encounter any issues or need further assistance, our customer service team is always available at +44 7470 613467

If your order has not yet shipped, you can cancel it by contacting our customer service team. If your order has already shipped, you may need to return the items according to our Returns Policy.

You can contact our customer service team by phone, email, or whatsapp. Our team is available to assist you with any questions or concerns you may have.